How long will it take to receive my Monster Energy Gear?
Please allow 12-28 days for delivery via NZ Couriers.
Which stores are participating in Earn Monster Energy Gear Promotion?
The promotion will only be valid in stores as identified by the display of in-store promotional material for this promotion (Participating Stores). Purchases made from stores not participating in the Promotion will not be valid.
Where do I find my unique 6-digit code?
You can find your unique 6-digit code under the can tab of your Monster Energy can. If you have made a qualifying purchase and your can doesn't have a code, refer to 'My Monster Energy can product didn't have a code?' below.
My Monster Energy can product didn't have a code?
Email earnmonstergear@farrimond.co.nz with proof of purchase from the participating store, and enter a code on your behalf.
It's been 28 days and I haven't received my Monster Energy Gear?
Email us at earnmonstergear@farrimond.co.nz
Why am I being asked for proof of purchase?
As per the terms and conditions, if an entrant has uploaded more than 25 codes in one day, we may ask for proof of purchase before dispatching the prize.
What do I do when I received an "code not valid" message?
Please check the code under your can tab and try again. If this does not work, please email earnmonstergear@farrimond.co.nz.
What do I do when I get a “code was already added” message?
If this is the first time you have entered the code, please email us and we will reset the code.
I didn't receive an email to reset my password?
Please check your spam/junk folder in case the reset email is there.
Why was my redemption denied?
There may have been a breach of the Promotion Terms and Conditions. This could include gaining an unfair advantage, violating participation rules, or obtaining redemption points through fraudulent means. Please see Point 6 in the Terms and Conditions.
Why was my account suspended/terminated?
There may have been a breach of the Promotion Terms and Conditions. This could include gaining an unfair advantage, violating participation rules, or obtaining redemption points through fraudulent means. Please see Point 6 in the Terms and Conditions.